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Manager, IT Applications – Full Time – Markham Site

Markham Stouffville Hospital

This is a Contract position in Markham, ON posted July 30, 2022.

Land Acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.


COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.


Who you are:

  • You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
  • You are a patient and/or client centered individual who performs at an exemplary standard
  • You are a team player with excellent communication, critical thinking and prioritization skills



What we are looking for:


An individual with a strong client focused technical background who has leveraged those strengths into positions of management. An individual who understands technology is the enabler. Someone who looks to offer their strengths inside a clinical setting; as they wish to be a part of something more than just technology.



What you will achieve with us:

  • Being a part of a partnership titled SHINE, where Southlake, Stevenson, and Oak Valley Health are unifying their Health Information Systems
  • Managing a highly functioning team, where technology is the enabler of clinical and administrative requirements in a health care setting.
  • Utilizing your management strength, mixed with your technology background to offer services that make a different on the front lines of health care.
  • Contributing to something bigger than certain technology roles can offer.




  • Lead and develop department staff; including recruitment, coaching, scheduling, developing, training, performance management, evaluation, and when required, disciplinary actions.
  • Building and maintaining relationships with clinical, administrative, and partnership teams.
  • Working with partners to establish support and service models across SHINE partnership.
  • Being a part of, and leading relationships with managed service providers.
  • In partnership with peers, defining a service portfolio and project pipeline.
  • Leading technology initiatives comprised of internal staff, partners, and managed service partners.



  • In partnership with peers, establish IT processes to support the OVH strategic directions, working with partners through our SHINE program on a technology and service roadmap for the benefit of a unified HIS (Meditech Expanse).
  • Manage vendor RFPs, negotiations, contracts and ongoing relationships to deliver value-add.
  • Forecast and manage capital and operational budgetary requirements.
  • Develop and manage IT budgets for the application portfolio.
  • Monitor, evaluate, and leverage appropriate emerging technologies, to support OVH strategic directions.
  • Research, review, and analyze the effectiveness and efficiency of current processes, technologies, and develops strategies for enhancing or further leveraging these processes.


Client Services

  • Identify approaches to meet needs of users, groups, partners, new projects and technologies, and staff expertise.
  • Working with peers within the SHINE partnership, develop and deploy approaches to best meet the needs of our user base.
  • Establish and maintain relationships with internal and external stakeholders.
  • Collaborate with peers to develop training strategies supporting current and new technologies.



Operations Management

  • Develop and implement IT policies and procedures to support the application program portfolio.
  • Direct the continuous and secure operation, administration, and maintenance of all IT applications including system disaster recovery and business continuity.
  • Manages the planning, design, implementation, operation and the support of all corporate applications
  • Make recommendations for the ongoing improvement of the applications for both OVH and within the SHINE partnership.
  • Authorize and oversee the deployment, monitoring, maintenance, and support of all software applications.
  • Manage and maintain the IT applications business continuity plan.
  • Oversee the daily application operation activities and services.
  • Monitor software licensing and ensure licensing agreements are current.
  • Maintain high performance, availability and redundancy levels for IT applications.


What you bring to the role:

  • Minimum ten years managing teams within Information Technology.
  • University degree in Computer Science, Health Administration or related discipline.
  • Masters degree preferred
  • Minimum ten years of MEDITECH experience.
  • Demonstrated ability to lead, influence and work collaboratively with internal and external stakeholders and partners.
  • PMP certified or commitment to obtain within one year
  • Excellent verbal, written, interpersonal skills and leadership skills.
  • Excellent organizational and time management skills.
  • Strong knowledge of IT service based delivery within healthcare.
  • Extensive digital knowledge and experience in healthcare, including current landscape, trends, innovations, strategic plan development.
  • Strong client-focus mentality working with different disciplines internally and externally.
  • Proven skills in workflow reengineering, systems thinking, and continuous quality improvement.
  • Knowledgeable about provincial eHealth initiatives thru Ontario Health, MOHLTC, Canada Health Infoway, and CIHI.
  • Able to gather, analyze, and disseminate information effectively to internal and external stakeholders.
  • Demonstrated decision-making skills.
  • Demonstrated ability to effectively handle large number of concurrent projects and initiatives.
  • Demonstrated strategic thinking and analytic skills.
  • Demonstrated ability to work effectively and efficiently under pressure and stressful situations.
  • Demonstrated collaborative leadership skills and effective team building skills.
  •  Demonstrated good attendance record with the ability to maintain this same standard
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.


Work Schedule:

Days Monday to Friday, subject to operational change



Band D: $48.34- $60.41 per hour


 Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations.  Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).


Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?


   Oak Valley Health Diversity Statement 


Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.