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New

Service Technician – GTA

Canon Canada

This is a Full-time position in Markham, ON posted January 14, 2022.

Service Technician
– GTA

Are you organized and do you  thrive in a fast-paced environment ?

Do you have a unique interest in  servicing and supporting printing equipment?If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family! 

 

In this role, you will be responsible for providing maintenance and service to the customer base across the GTA (rotating on-call schedule).

You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness!

By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face.

Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

 

Key Responsibilities

  • Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
  • Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
  • Escalating unresolved problems according to predefined service procedures and as per escalation process
  • Performing installations, deinstallations, and/or relocations at customer site
  • Obtaining necessary training necessary to remain current on all technical aspects of PPS systems
  • Maintaining parts inventory, diagnostic and physical tools

To Succeed, You Will Have

  • Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies 
  • Mechanically inclined and some technical service experience 
  • Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
  • Excellent project and process management
  • Basic computer, technical and equipment operation skills 
  • Exemplary time management and multi-tasking skills
  • Occassional travel outside of territory is required
  • Ability to work on a rotating 24/7 schedule

WHAT’S IN IT FOR YOU

COVID-19 SAFETY PRECAUTION

  • By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first

REMOTE WORK

  • This position offers a Virtual work schedule.

    You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

  • When working from home, a reliable internet connection is required.

    Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Local community involvement (virtual until regulations allow for in-person)
  • Employee appreciation events & initiatives (virtual until regulations allow for in-person)

Canon is committed to the health and safety of our employees, customers and communities.

A critical component of our workplace safety program includes our COVID-19 vaccination policy.

Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.

Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc.

is proud to provide accommodation(s) during the recruitment process.

Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs.

For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at  accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation.

Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance.

We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.