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Infrastructure Systems Administrator

Extendicare Canada Inc.

This is a Contract position in Markham, ON posted November 23, 2022.

The role will be responsible for user administration and support of the Windows Active Directory, Azure Cloud and Data Centre environment within the EXTENDICARE landscape. The individual will work closely with the Systems infrastructure team to help actively support all hardware, software and systems requirements across all environments and bring strong technical acumen to help design/implement operations and projects to success. The role will report to the Manager of IT Infrastructure.

The role is responsible for all aspects of Extendicare’s server and storage infrastructure with a strong focus on standardization of process and technology to drive operational efficiency, scalability and security.

The successful candidate will bring critical thinking, intellectual curiosity, a strong attention to detail and a desire to “dig in” to learn the business while being mindful of the strong culture and commitment of the Company to provide care and services to our residents and support our team members across Canada as we “help people live better”.

As the Infrastructure Systems Administrator, Information Technology you will:

  • Have hands-on implementation, configuration, and maintenance of private and cloud-based environments, to include the Windows, Citrix, VMware vSphere & Microsoft Azure environments, as well as recommend solutions to meet other existing and future requirements while remaining compliant with the required security accreditation standards.
  • Have the ability to implement, configure and monitor physical & Virtual servers and SAN storage.
  • Effectively utilize current monitoring and alerting tools and implement future central monitoring, alerts and configuration solutions.
  • Provides expert-level support and technical mentoring to internal and external stakeholders.
  • Participate in the review of the current state of the systems infrastructure.
  • Lead the Implementation of a centralized management and patching solution
  • Participate in the patching/hardening practices of all Infrastructure systems
  • Ensure all deployed systems solutions meet with current industry best practices
  • Support the backup/DR processes with a managed service
  • Participate as a project resource to deliver infrastructure solutions.
  • Participate in the work to elicit client requirements, develop project planning approaches, including the assessment of current state processes and tools, the development of a future state and a long-term solution roadmap, aligned and integrated with the IT’s selected technologies.
  • Participate in the documentation process of any assigned infrastructure projects or processes
  • Ensures Operating Level Agreements (OLAs) and SLAs and any third-party supplier agreements are in alignment with and capable of delivering services within contracted timeframes.
  • Part of a 24/7 on-call rotation.

What You Bring

  • Bachelor’s degree in Computer Science, Information Systems, Engineering or a related discipline
  • Microsoft Systems
  • ITIL V3 Foundations Certification
  • 2-3+ years of progressive information technology experience
  • 1+ years of managing a Windows Server Infrastructure
  • 1+ years of managing Exchange / Office 365 Hybrid
  • 1+ years of managing a cloud infrastructure
  • 1+ years managing a Teams voice environment (Would be nice)
  • Experience planning, configuring, deploying and managing platform technologies across on-premise and hybrid cloud scenarios.
  • Excellent knowledge of Windows Server & Exchange.
  • Excellent knowledge in MS Active Directory.
  • Knowledge of Workspace One, Veeam, Ivanti, Citrix, SAN technologies, NAS technologies, x86 Server hardware, networking
  • Strong analytical skills with focus on troubleshooting and the translation of system issues to business impact
  • Excellent communication skills, with demonstrated ability to effectively present analytical data to a variety of technical and nontechnical audiences
  • Demonstrated ability to “Think outside the box” for troubleshooting
  • Good business acumen, ability to understand end-to-end business processes; Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of the organization
  • Experience in health sector is an asset

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

  • Continuous mentorship, support for life-long learning and growth opportunities
  • Opportunities for advancement and career growth within the organization
  • A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
  • Employee Family Assistance Program.
  • Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Extendicare’s Policies on Accommodation, a request for accommodation will be accepted as part of Extendicare’s hiring process.

Extendicare recognizes the importance of immunization to protect our residents, patients, team members and visitors from COVID-19. As such, subject to medical exemptions, a condition of employment with Extendicare is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.