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Benefits Manager

Extendicare Canada Inc.

This is a Contract position in Markham, ON posted January 20, 2023.

Job Description

Benefits & Pension Administration Manager

Reporting to the Director, HR Operations – HR Shared Services, the Manager, Benefits & Pension Administration will manage a team of HR Benefit Coordinators who are responsible for the accurate and timely processing of benefits/pension to employees and business stakeholders in a unionized environment. The Manager is also responsible for overseeing the work of the HR Benefit Coordinators in responding to internal and external requests related to benefits/pension.

This position will be located at our Head Office in Markham, Ontario and will have flexibility for both remote and in-office work based on our hybrid work model.


  • Manage all benefits/pension administration, daily and scheduled activities of assigned resources to ensure timely, accurate and compliant services are maintained.
  • Timely resolution to inquiries and issues, monitoring volumes, quality, and overall resource balancing.
  • Responsible for training and scheduling to ensure appropriate levels of support.
  • HR Benefits Coordinators are effectively engaged and developed.
  • Contribute to the overall success of HR Shared Services through teamwork and collaboration.
  • Coach other internal teams on best practices, polices and programming to reduce errors in benefits processing.
  • Liaise with internal and external stakeholders to resolve benefit issues.
  • Ensure benefits data are processed accurately in Workday.
  • Complete other duties as assigned.

Qualifications and Experience

  • Post-secondary degree or diploma in Human Resources or Business Administration or equivalent.
  • Experience with benefits and pension, and expert knowledge of principles and practices.
  • CEBS Benefits Certification preferred.
  • Pension Plan Administration Certification (PPAC) preferred.
  • Workday experience an asset.
  • Work collaboratively with others, creating partnerships with management, human resources, and colleagues.
  • Proactive and able to organize and prioritize with limited guidance; work independently or within teams to meet deadlines.
  • Ability to identify trends and work closely with management and staff to improve data integrity.
  • Excellent customer service, analytical and problem-solving skills; and
  • Intermediate/Advanced Microsoft Office knowledge specifically including Excel (functions, pivot tables, macros, advanced formulas, etc.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

  • Continuous mentorship, support for life-long learning and growth opportunities
  • Opportunities for advancement and career growth within the organization
  • A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
  • Employee Family Assistance Program.
  • Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Extendicare’s Policies on Accommodation, a request for accommodation will be accepted as part of Extendicare’s hiring process.


Extendicare recognizes the importance of immunization to protect our residents, patients, team members and visitors from COVID-19. As such, subject to medical exemptions, a condition of employment with Extendicare is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.