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Customer Logistics Team Lead, MedTech (10-Months Contract)

Johnson & Johnson

This is a Contract position in Markham, ON posted August 3, 2022.

Johnson & Johnson Consumer, Inc., a member of Johnson & Johnson’s Family of Companies, is recruiting for a Customer Logistics Team Lead located in Markham, Ontario on a 10-months contract. The Johnson & Johnson Medical Devices Companies have been working to make surgery better for more than a century. With substantial breadth and depth in surgical technologies, orthopedic and interventional solutions, we aspire to improve and enhance medical care for people worldwide. Together, we are working to shape the future of health through differentiated products and services. Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health and your employment would be governed by New Consumer Health’s employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by New Consumer Health at an appropriate time and subject to any necessary consultation processes. Are you interested in joining a team that is helping improve patient and customer care and drive innovation? Apply today! The Team Lead, Customer Logistics is responsible for handling the customer and business interactions for a number of MedTech business units; for people leadership and talent development; and for ensuring the delivery of a premiere customer experience. Through the development of team priorities that align with organizational strategy, and customer requirements, you will drive accountability and responsibility for the achievement of strong results and performance. You will be responsible for the development and growth of partnerships with key commercial and internal partners as well as customers. The Team Lead is also responsible for recruiting, training, and developing team members. Other primary responsibilities include the monitoring and reporting of critical metrics, driving process efficiencies, and identifying and implementing cost improvement projects and programs. Major Responsibilities: Daily Operations Establish goals and priorities for their team in line with service level targets and business strategies Achieve business results against key performance indicators and other strategic objectives Develop and maintain a resourcing strategy to support daily operations and a positive customer experience Lead all transactional processes and communications in compliance with business policies, Standard Operating Procedures and local regulations Identify, monitor, and resolve customer complaints and concerns People Leadership & Development Build and drive goals and objectives for the team and individual team members Hold scheduled performance and development discussions with team members in alignment with the 5 Conversations model Provide mentoring, feedback and developmental assignments to team members Process & Projects Provide subject matter expertise on cross-functional projects across the business and supply chain Identify, assess, and communicate process improvement opportunities to the Deliver leadership team Lead projects and initiatives that will elevate the customer experience, generate cost savings and improve efficiencies Lead the change management process with the team and customers as projects and process improvements implement Metrics & Reporting Monitor and report key performance metrics and results; build and implement action plans to address performance gaps Identify and implement reporting to track and measure progress against team goals ack and measure progress against team goals Qualifications Education A Bachelors Degree or equivalent professional experience Knowledge and Experience: Required A minimum of 6 years of experience in Supply Chain, Logistics and / or Customer Service Strong analytical skills and an ability to utilize data to drive recommendation and decisions Experience in developing and delivering presentations and communications to key partners, customers, and senior management Proven ability to build strong relationships with business partners and customers and to influence effectively Preferred Prior experience leading people Experience, training, or certification in Six Sigma, Process Excellence or Lean tools Proficiency with Microsoft Office applications, and experience with SAP At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential. Primary Location Canada-Ontario-Markham-200 Whitehall Drive Organization Johnson & Johnson Inc. (7695) Job Function Operations Requisition ID 2206063165W