Customer Connections Field Rep

Posting End Date:

June 05, 2023

Employee Type:

Regular-Full time

Union/Non:

This is a unionized position

Bargaining Unit/ Local: Unifor Local 975
Primary Location: Markham ON
Rate Classification/Pay Range: $31.48 – $42.69 per hour
Number of Available Positions: One(1) Regular Full-Time position

At Enbridge, our Customer Connection Field Representatives play a critical role in delivering gas to our customers’ homes. They find opportunities to install mains by investigating subdivisions, pick lines, verifying customer interests and determining project feasibility.

If you have strong interpersonal skills, thrive on a technical challenge, and enjoy interacting with a variety of clients, then this is the opportunity for you!

What You Will Do (Responsibilities):

• Ability to add new customers by improving cost efficiency and governance during the initial and throughout the turn on phase.

• In conjunction with all internal departments, responsible for the identification, prioritization, timing and successful implementation of all mains, subdivisions and system expansion projects including investigations, pick lines, verification of customer interests, projected feasibilities and actual customer capture.

• Create Customer Attached Profit Feasibility (CAPF) and Authorization Forecasting Expenditure (AFE). Monitor and update project financial feasibility and cost of assigned projects as well as other associated paperwork.

• Ability to communicate and explain to customers our financial analysis and any potential customer in aid of contribution requirements.

• Maintain liaison and resolve inquiries and complaints with developers, builders, architects, municipal planning departments, consulting engineers and heating contractors.

• Identify permit requirements including conservation authority, land requirements, easements, title search, rail and pipeline permits.

• Coordinate and process gas availability and load information in CCWS to specify service and meter requirements, locations for alterations and added load customers ensuring that all applicable feasibility parameters are met.

• Identify, survey, canvas, and tabulate results for potential areas of system expansion and customer growth.

• Proactively coordinate and maintain communication with all required internal and external partners required for successful execution of all assigned projects.

• Provide technical assistance and support to clerical staff including the verification of customer connection data prior to input.

Who You Are (Qualifications):

You will have the following combination of education and experience:

• Minimum college diploma or university degree preferably in Business, Sales, Marketing, Project Management or relevant courses.

• Proven ability to work under pressure, independently, strong organization and ability to prioritize workloads and meet required timelines.

• Demonstrate previous technical sales related experience and an aptitude for technical sales.

• Demonstrate previous excellent customer contact experience, including being able to interface and communicate both verbally and through written correspondence with customers, heating contractors, builders, developers, municipalities, etc.

• Working knowledge of legal plans, construction and site plan drawings interpretation.

• Ability to accurately read the company’s mains, services and field notes records.

• Knowledge of distribution system design principles and service installation guidelines (pipelines and stations).

• Demonstrated Microsoft Office Suite skills: Word, Excel, PowerPoint, AutoCAD.

• Results oriented with the ability to handle many different tasks and maintain a high level of individual and team performance, focused on providing excellent customer service.

• Basic understanding of various customer connection-related systems including: MAXIMO, GIS, iViewer, SAP, IDF, CAPF, AFE, Google Maps.

• Knowledge and understanding of B149 Gas Code and Gas Pipeline Inspector requirements.

• Physically capable of performing all aspects of the job e.g. climbing ladders etc.

• Valid driver’s license and reliable vehicle to be used for business purposes.

• Project management experience.

The Following Would Be an Asset:

• Knowledge of the company’s customer connections policies and procedures.

• Understanding of the feasibility guidelines and procedures.

• Successful completion of the Gas Pipeline Inspectors course.

Note:

• All interested internal candidates should identify the CCFR role as part of their career plan within their Individual Development Plan (IDP). In addition, any successful candidate will be required to complete the following CCFR pre-qualifications. Candidate transcripts will be assessed prior to hire.

Writing with Influence Right Writing Business Writing Presenting with Influence Courageous Conversations Saying What You Want Program Management Basics Awareness GPI Course

Mandatory Testing: Vocabulary, Math, and Reading Comprehension.

NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com