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Customer Connections Coordinator

Enbridge Inc.

This is a Contract position in Markham, ON posted May 17, 2023.

Posting End Date:

May 29, 2023

Employee Type:

Regular-Full time


This is a unionized position

Bargaining Unit/ Local: Unifor Local 975

Primary Location: Markham, ON

Salary Grade: 8

Pay Range: $30.47 – $36.56 per hour

Number of Available Positions: One (1) Regular Full time position


Are you an organized professional who enjoys establishing relationships and solving problems? If so, apply today to become a Customer Connections Coordinator!


In this role, you will be responsible for monitoring gas availability and ensuring all customer attachment paperwork is accurate.


What You Will Do (Responsibilities):


· Determine gas availability and ensure all required customer attachment paperwork and forms from customers are complete and accurate prior to assigning to a Customer Connections Field Representative or Work Management Clerks for processing.

· Create Builder Start Sheets and Maximo work orders for initiating new main projects, new service requests, meter upgrades and commercial / industrial load-sheets as the need arises.

· Resolve customer connections concerns with internal and external business partners and maintain close working relationship to ensure information and concerns are communicated in a timely manner.

· Respond to customer inquiries and deal professionally with all end-user: customers, builders, architects, consultants, project managers etc.

· Support Customer Connections Field Reps daily by assisting with records corrections, creating files, following up with customers etc.

· Submit and revise approved funding expenditures (AFE).

· Update RIVA and IDF as required for project work.

· Other duties as assigned.


Who You Are (Qualifications):


· Secondary school education or equivalent.

· Excellent organization and customer service skills with proven mathematical aptitude.

· Ability to accurately read the company’s mains, services and field note records in addition to engineering drawings and plans.

· Basic knowledge of company attachment related functions and policies.

· Demonstrated previous excellent customer contact experience, including being able to interface and communicate both verbally and through correspondence with customers, builders, HVAC contractors, consultants, project managers etc.

·Proven computers skills; both PC and EGI systems (i.e. SAP, GISweb, Maximo, iviewer, IDF, RIVA, COMMS, CC Worksuite etc.)


Mandatory Testing: Math, Vocabulary and Reading Comprehension

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit