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Unit Secretary (CUPE), Outpatient Mental Health – Full Time Temporary (Until Approx. April 2024)- Markham Site

Markham Stouffville Hospital

This is a Contract position in Markham, ON posted November 15, 2023.

Land acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.


Who you are:

  • You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
  • You are a patient and/or client centered individual who performs at an exemplary standard
  • You are a team player with excellent communication, critical thinking and prioritization skills


What we are looking for:

Able to work independently and as part of the Outpatient Mental Health  clerical team in our interdisciplinary setting.

Responsibilities will include:

  • Reception duties and telephone communication
  • Registering patients and booking follow up appointments
  • Managing schedules of physicians and staff
  • Processing patient orders through computer
  • Arranging meetings and appointments
  • Typing/filing of patient reports/letters
  • Processing patient charts and restocking (assembling) new charts 
  • Preparing materials for Health Records
  • Preparation and typing of patient program pamphlets, etc.
  • Ordering and monitoring inventory of supplies


What you bring to the role: 

  • Recent Unit Secretary experience in a hospital outpatient clinic setting
  • Excellent public relations, interpersonal, communication and organization skills
  • Team player with fellow clerical staff as well as the OPMH interdisciplinary team and physicians
  • Previous experience with Microsoft Office (Word, Excel and Outlook) with a minimum typing speed of 45 w.p.m.
  • Previous experience using Meditech and Community Wide Scheduling
  • Knowledge of and/or completion of a medical terminology course
  • Ability to work in a busy environment where patients are experiencing emotional and mental health difficulties
  • Previous experience in mental health services will be an asset
  • Previous experience organizing therapy group wait lists on excel , booking group orientation sessions and entering group series appointments is an asset
  • Demonstrated excellent attendance record with the ability to maintain this same standard
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.


Work Schedule:

The successful candidate will work Monday to Friday 8 hour day shifts (9:00am – 5:00pm). Shifts may change to Tuesday to Friday ten hour days if needed operationally.

Schedules may change based on operational needs. 



CUP C03 – $25.93-$29.17


Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).


Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?



COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.


Oak Valley Health diversity statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.


We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity 2023. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.