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Quality & Patient Safety Specialist – Full-Time – Markham Site

Markham Stouffville Hospital

This is a Contract position in Markham, ON posted September 17, 2023.

Land acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.


Who you are:

  • You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
  • You are a patient and/or client centered individual who performs at an exemplary standard
  • You are a team player with excellent communication, critical thinking and prioritization skills


What we are looking for:

The successful candidate has a keen interest and demonstrated experience in leading quality improvement and patient safety activities. This role will be responsible for supporting corporate quality improvement initiatives while working with the organizational leadership and staff to create policies and procedures that support high quality care, enhance staff & patient safety and experience. The mandate of this role includes the analysis of patient safety incident data and patient care trends. You collaborate with key stakeholders, providing guidance, support, subject matter expertise and education in the management of quality and patient safety. You have excellent interpersonal and communication skills, strong relationship-building, facilitation, and negotiation skills and have an astute ability to prioritize and complete multiple projects simultaneously. The Quality & Patient Safety Specialist contributes to the leadership of the Quality & Patient Safety Program in supporting a corporate continuous performance improvement culture resulting in enhanced quality care, patient safety and a positive patient experience.


Responsibilities (including but are not limited)


  • Facilitate the identification, development, implementation and monitoring of quality improvement initiatives enabled by expert working knowledge of improvement methodologies and project management.
  • Builds organizational capacity for improvement through coaching and mentoring, and shares knowledge of patient safety principles legislated standards and quality improvement methodology. (e.g., reliable design, Human Factors, PDSA, root cause analysis, FMEA, lean, value stream mapping).
  • Support continuous improvement focused on such areas as clinical appropriateness of care, efficiency, effectiveness, work-flow, access to care, continuity of care, safety and patient experience
  • Apply a systems-focused approach to achieve optimal results in quality, safety, reliability, efficiency and productivity
  • Assist in the selection and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction.
  • Assist teams with collection, interpretation, analysis and presentation of performance data
  • Apply change management principles and coach clinical teams through the change process
  • Participate in review of clinical issues, facilitates discussions and recommend changes
  • Contribute to the achievement and maintenance of corporate patient safety standards and Required Organizational Practices
  • Promotes a “just culture” environment, consults with and provides advice to organizational leaders regarding error prevention strategies


What you bring to the role: 

  • A degree in a health care related discipline, Engineering or a combination of Project Management and LEAN Certification.
  • Minimum 5 years experience in a Hospital setting  with thorough understanding and knowledge of the hospital health care system and health legislation including the Excellent Care for All Act (ECFAA), Freedom of Information and Privacy Protection Act (FIPPA), Personal Health Information Protection Act (PHIPA),etc.
  • Minimum 3 years of relevant work experience in quality and safety in a hospital setting.
  • Demonstrated ability to utilize quality improvement tools and methodology.
  • Ability to review and analyze data and ability to generate written and verbal reports.
  • Demonstrated computer software expertise including, spreadsheets, graphics, PowerPoint.
  • Self-directed and strong collaborative skills.
  • Excellent interpersonal and communication skills with demonstrated ability to develop trusting, credible relationships with all levels of staff, physicians, volunteer
  • Excellent problem solving, decision-making, critical thinking skills and ability to generate ideas and fresh perspective
  • Ability to deal with multiple complex issues and manage multiple priorities
  • Strong mediation and conflict resolution skills and ability to remain third-party neutral
  • Demonstrated good attendance and performance records with the ability to maintain these same standards
  • Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required


Work Schedule

The successful candidate will be available to work primarily 8-hour day shifts –  Monday to Friday with flexibility to meet needs of the department.

Please note, schedules may change based on operational needs.




BAND H: $40.01 – $57.27 per hour

Annual Salary: $78,019.50 – $111,676.50 per year



Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).


Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?



COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.


Oak Valley Health diversity statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.


We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity 2022. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.