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Patient Flow Coordinator, Discharge Planning – Full Time Temporary ( Until Approx. June,2024) – Markham Site

Markham Stouffville Hospital

This is a Contract position in Markham, ON posted November 17, 2023.

Land acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.


Who you are:

  • You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
  • You are a patient and/or client centered individual who performs at an exemplary standard
  • You are a team player with excellent communication, critical thinking and prioritization skills


What we are looking for:

The Patient Flow Coordinators are integral members of our dynamic clinical team promoting optimal patient outcomes by assessing and facilitating the effective management of care, utilization of resources and length of stay. The Patient Flow Coordinators are responsible for coordinating the discharge planning process. 

You will work with the inter-professional team, patients and family to identify those patients most in need of discharge planning services and develop individualized plans to facilitate a safe, appropriate and timely discharge. You will also assist in identifying and addressing processes and or other issues that impede the patients flow from admission to discharge.  In addition, you will support the organizational strategic priorities, direction and initiatives.

The successful candidate will demonstrate exceptional leadership and case management skills, as well as possess a level of understanding of care across the continuum.  In addition, you will demonstrate a high level of professional integrity and accountability, and play a key role in system development and assume responsibilities on committees and task forces as appropriate.

Duties and Responsibilities will include:

  • Ensures discharge planning is initiated within 24 hours and works with patient/family to identify individual discharge needs and goals
  • Liase with the interdisciplinary team, to facilitate and coordinate appropriate treatments, tests, procedures to expedite completion
  • Facilitate and participate in appropriate patient care planning in daily bullet rounds and case conferences
  • Counsel patients and families related to hospital admission and discharge to provide continuity of care
  • Working with patient/family for discharge to appropriate discharge destinations including: home, rehab, convalescent care, retirement homes, complex care facilities and other community placements. Works with team and patient/family if necessary for LTC placement
  • Review health records of appropriate patients



What you bring to the role:

  • Baccalaureate degree in Nursing coupled with current licensure in good standing with the College of Nurses of Ontario or a Regulated Health Professional in good standing with the relevant College
  • Minimum 5 years of recent acute care experience
  • Recent experience with patient flow, discharge planning, community resources is preferred
  • Demonstrated strengths in interpersonal relations, problem solving, and conflict resolution
  • Demonstrated excellent verbal and written skills
  • Demonstrated commitment to professional development
  • Experience in working with electronic documentation, preferably, Meditech
  • Demonstrated good attendance and performance records with the ability to maintain these same standards
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required


Work Schedule:

The successful candidate will be required to work primarily 8 hour day shifts. 

Please note schedules may change due to operational needs.



Salary Grid: Band J: $37.96 – $54.42 per hour


Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).


Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?



COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.


Oak Valley Health diversity statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.


We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity 2023. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.