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Coordinator , Emergency Department – Full-time Temporary (Until March 31, 2023) – Markham Site

Markham Stouffville Hospital

This is a Contract position in Markham, ON posted January 19, 2023.

Land Acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Forbes Canada Honouree

We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity 2022. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.

What we are looking for:

As a member of our interprofessional team, you will be responsible for ensuring the systems supporting the coordination and facilitation of flow within the Emergency department are maintained. In this role you will utilize your goal-orientated, client centered approach to care.

You are someone who can work in a fast paced environment and can prioritize multiple competing priorities and can critically problem solve to ensure that an efficient clinic flow is maintained.

What you will achieve with us:

  • Exercise judgement and independence to upkeep patient flow system for Emergency Department Patients and staff. Duties not limited to but include the following
  • Scheduling: creating schedules, schedule maintenance along with managing daily staffing challenges (this will include managing sick calls, calling staff in with tracking, filling weekly holes, shift giveaways/exchanges, etc…)
  • Maintenance, upgrades, analytics, and roll out of the scheduling software
  • Accountable to union collective agreements and self scheduling guidelines
  • Supporting daily payroll entry, validation and maintenance
  • Tracking of vacation approvals
  • Ordering of office supplies, medical products, pamphlets and print shop materials
  • Escalating and managing equipment issues or needs
  • Collaborate with internal and external teams to ensure targets are met, and revenue is generated
  • Support staff with polices and procedures relating to staffing, vacation, etc…
  • Data entry and maintaining data integrity in tracking systems
  • Managing ED task calendar, supporting team with meeting planning, scheduling and set ups, along with supplementary material and meeting minutes
  • Coordinate small scale projects with external team – such as ordering new products, working through PESC, etc…

What you bring to the role:

  • Completion of a relevant educational program from a recognized institution (eg Data Entry, Medical Administrative Support, Payroll Clerk, Pre-Health Sciences)
  • Minimum 1 year relevant administrative hospital experience
  • Proven MS office proficiency (Word, Excel and PowerPoint)
  • Experience with the development and coordination of complex staff schedules in both a union and non-union environment.
  • Proven ability to facilitate and coordinate efficient flow of a busy work environment
  • Previous experience as a resource to both internal and external stakeholders
  • High attention to detail is required
  • Demonstrated excellent organizational skills with ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Superior communication (verbal and written) skills and ability to effect strong public relations with staff, physicians, physician offices, patients, volunteers, WSIB and network coordinators
  • Proven well-developed customer-service focus
  • Demonstrated ability to work both independently and collaboratively within a team environment
  • Excellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the program
  • Must demonstrate high initiative and efficiency
  • Demonstrate a high degree of energy, enthusiasm, initiative, self direction and the ability to work independently or in a team environment with minimal supervision
  • Demonstrates a high level of accuracy and attention to detail in work and be able to problem solve
  • Demonstrated good attendance record with the ability to maintain this same standard
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Work Schedule:

Monday – Friday days. Please note schedules may change due to operational needs.


Band R: $27.60- $32.97 per hour

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.

Oak Valley Health Diversity Statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.