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Clinical Director, Access & Flow and Resource Team – Full Time – Markham Site

Markham Stouffville Hospital

This is a Contract position in Markham, ON posted March 15, 2023.

Land Acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Forbes Canada Honouree

We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity 2022. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.

Who you are:

  • You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
  • You are a patient and/or client centered individual who performs at an exemplary standard
  • You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

Reporting to the Vice President Clinical Programs and CNE, working with clinical, medical and leadership, the Clinical Director is ultimately responsible for ensuring that patients are in the right place, at the right time, for the right amount of time.

Primary responsibilities include: providing oversight and management of patient access, flow and transitions within the site, between hospitals, and out of hospitals to ensure quality patient care, effective patient outcomes and positive patient experience. In addition, this role will be responsible for leadership of the Resource Team which provides just in time staffing for the organization and the Administration On Site Role which provides afterhours and weekend leadership.

What you bring to the role:

  • 3-5 years’ experience in a clinical leadership role required
  • Master’s Degree in a Health Related discipline required
  • Registered Nurse with current registration with the College of Nurses of Ontario
  • Current membership in relevant professional organizations
  • Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
  • Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate effectively at all levels of the organization
  • Demonstrated experience in promoting high quality, interprofessional work environments that result in safe, quality, patient-centered outcomes
  • Demonstrated success of organizational change initiatives that have improved both clinical and fiscal utilization
  • Demonstrated ability to plan, execute and evaluate projects
  • Demonstrated commitment to continuous quality improvement
  • Commitment to working in partnership with patients and families and building a culture dedicated to improving the patient experience
  • Ability to apply communication, facilitation and conflict management skills and expertise to influence and negotiate effective quality of care process and resolution of issues/disputes
  • Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians
  • Proven facilitation, communication, relationship building, collaboration, leadership and organizational skills
  • Demonstrated ability to analyze fiscal, patient care data and statistics
  • Commitment to on-going learning and professional development
  • Strong understanding of health care roles, scope of practice and health-care related legislation (e.g. RHPA, QCIPA)
  • Demonstrated ability to access, interpret, and synthesize evidence based practices
  • Demonstrates knowledge in clinical practice in the care of patients
  • Demonstrated knowledge of patient flow and bed allocation processes, including working knowledge of infection control guidelines as they pertain to patient flow decision making
  • Demonstrated good attendance and performance records with the ability to maintain these same standards
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required


BAND B: $64.78 – $84.54 per hour

$126,321 – $164,853 per year

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.

Oak Valley Health Diversity Statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.