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Clerk Receptionist (CUPE), WSIB Clinic – Part Time – Markham Site

Markham Stouffville Hospital

This is a Contract position in Markham, ON posted September 14, 2023.

Land acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.


Who you are:

  • You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
  • You are a patient and/or client centered individual who performs at an exemplary standard
  • You are a team player with excellent communication, critical thinking and prioritization skills


What we are looking for:


As a Clerk Receptionist in the clinic you will work with the physicians, allied health staff, WSIB, and OWN network staff to deliver care patients referred by WSIB requiring specialty consultation and follow up care.  The clerk/receptionist is a valuable member of the team and has a significant impact on the efficient and effective operation of this clinic.   The successful candidate will be responsible for both clerical and receptionist duties.



Responsibilities Include:

  • Scheduling clinic appointments for initial consultation and follow-up visits including Diagnostic testing/surgical procedures that is required
  • Greeting patients, answering and directing telephone calls to the appropriate personnel
  • Follow-up of telephone reminder appointments to patients as required
  • Ordering and maintaining office supplies
  • Entering lab orders
  • Photocopying, filing
  • Compiling and/or photocopying reports to send to various outside agencies
  • Using the Arthur Health software program to receive notifications of referrals
  • Ensuring documentation is completed and upload into the Arthur Health
  • Facilitating communication with WSIB and OWN network
  • Troubleshooting and problem solving
  • Ensuring timelines are met
  • Performing special projects as assigned


What you bring to the role:

  • Previous medical reception/clerical experience required, in a clinic/outpatient setting Surgical Outpatient Hospital Clinic Experience required
  • 2 – 5 years relevant experience within the past five years
  • Knowledge of and/or completion of a medical terminology course
  • Proficient computer skills including Microsoft office tools, Meditech experience required
  • Previous experience with patient scheduling systems is required
  • Previous experience with Arthur Health documentation system preferred
  • Experience with scheduling diagnostic testing and lab testing
  • Excellent organization skills with the ability to manage multiple tasks
  • Excellent public relations and communication skills with a pleasant telephone manner
  • Strong interpersonal skills and the ability to work effectively and collaboratively as a member of the team
  • Evidence of good attention to detail
  • Excellent organizational skills
  • Demonstrated ability to work effectively within an interprofessional team as well as independently
  • Demonstrated good attendance and work performance record with the ability to maintain this same standard
  • Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required


Work Schedule:

The successful candidate will need to be available to work Monday to Friday, 3.75 and 7.5 hour shifts.  Hours of work could be between 0800h – 1800h with potential shifts as follows: 0800h – 1600h, 0830h – 1630h, 0900h – 1700h, 0930h – 1730h, 1000h – 1800h.  


Please note, schedules may change due to operational needs.



Band CUP C03:

$25.93 – $29.17 /hour


Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).


Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?



COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.


Oak Valley Health diversity statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.


We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity 2022. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.