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Team Lead Customer Attachment

Enbridge Inc.

This is a Contract position in Markham, ON posted January 6, 2022.

Posting End Date:

January 20, 2022

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Do you enjoy helping customers?  Are you a born leader?  If so, then you need to apply to be our next Team Lead Customer Attachment today!

What you will do:

  • Responsible to ensure that the Customer Attachment policies, processes, and procedures are consistently and properly executed from the time of initial application through the initial putting into use inspection are completed for the new customer.

  • Accountable to ensure employees are equipped, trained and motivated to handle gas service requests and builder calls in the most efficient, customer focused manner.

  • Demonstrating leadership and creating a positive, safe and supportive work environment for Customer Attachment Centre staff.

  • Accountable for ensuring established metrics for Customer Attachment Centre staff and service providers are met and properly reported on. 

  • Effectively resolves escalated builder concerns. 

  • Recruit, manage and develop front-line unionized staff by accessing strengths and opportunities, giving feedback and motivating direct reports to optimize performance.

  • Responsible for working with cross functional internal teams in order to effectively assess ‘needs’ as processes are evaluated for effectiveness and customer focus; also applies to external stakeholders (eg. Large builders, Heating Contractors, etc.).

  • Participates in the development and refinement of customer attachment processes through Process Improvement Committees, project teams, etc.

Who you are:

You have the following education and/or experience:

  • Related university degree and six‐plus years experience OR eight‐plus years of previous field operations experience, OR equivalent mix of formal education and experience.

  • Excellent interpersonal skills, along with problem solving and negotiating.

  • Ability to communicate clearly, both verbally and in writing.

  • Excellent coaching and training skills.

  • Must be someone with the ability to work in a team environment and motivate people

  • Ability to work without direct supervision.

Preferred:

  • Prior exposure to Construction or Customer Attachment operations, including customer attachment Processes.

  • Previous experience managing a unionized workforce.

  • Experience in process improvement.

Physical Requirements:

Include but are not limited to: Balancing, bending and stooping, climbing, crawling, carrying (up to 25 pounds), grasping, kneeling, lifting (objects up to 25 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement, grasping, kneeling, light – moderate lifting (objects up to 25 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement.

Mental Requirements:

Include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com